Privacy Policy

Welcome to House of Anai (NKB Enterprises). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we collect the following types of information:

Personal Details: Name, email address, phone number, shipping and billing address.
Order Information: Details about the products you purchase, payment information, and order history.
Device Information: Basic data such as IP address, browser type, and time zone, collected automatically to enhance your experience and site performance.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Communicate with you about your purchase or any issues related to your order.
Improve our website, services, and customer experience.
Comply with applicable legal requirements and maintain transaction records.

3. Payment Information

All payments on our website are processed securely through Razorpay. We do not store or have access to your complete payment details such as card numbers or CVV codes. Razorpay’s own security and privacy policies govern how your payment data is handled.

4. Cookies

Our website uses basic cookies to enhance site functionality and ensure a smoother browsing experience. These cookies help remember your preferences (like cart contents) but do not store sensitive personal data.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers (such as logistics or payment gateways) who help us operate our business, and only to the extent necessary to fulfill your order.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, please note that no online transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights

You may contact us at any time to request information about your order or account. We strive to ensure accuracy and transparency in the way your data is handled.

8. Retention of Information

We retain your data only as long as necessary to complete your purchase, comply with legal obligations, and resolve any potential disputes.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or for legal reasons. Any updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

House of Anai (NKB Enterprises)
Email: info@houseofanai.com
Panchkula, Haryana, India

All disputes are subject to Panchkula jurisdiction.